Last updated: June 20, 2026
This policy explains how cancellation and refund requests are handled for travel products arranged through Sea Sky Solutions.
1. Supplier rules apply
Each airline, hotel, cruise line, tour operator and other supplier has its own cancellation, change and refund rules. Your confirmed itinerary and supplier terms determine whether a refund, credit or change is available.
2. How to request a cancellation
Send your request as soon as possible to info@seaskysolutions.com with your booking reference, traveller name and the requested change. A request is not confirmed until Sea Sky Solutions responds in writing.
3. Fees and non-refundable products
Supplier penalties, fare differences, processing fees and non-refundable deposits may apply. Some promotional fares, tickets, packages and services cannot be refunded after purchase.
4. Processing time
When a supplier approves a refund, the time for funds to appear depends on that supplier, the original payment method and your bank or card provider. We will keep you informed of the status where possible.
5. Booking records and payment source
Approved refunds are generally returned to the original payment method where permitted. Please keep your confirmation, payment record and correspondence. We may need to verify the booking holder's identity before discussing or changing a reservation.
6. Travel disruptions
For cancellations or disruptions caused by a supplier, weather, government action or other events outside our control, available remedies are governed by the supplier's rules and applicable law. Travel insurance may provide additional protection depending on your policy.
7. Clear communication
Before payment, review the cancellation terms shown in your quotation or supplier booking conditions. If any term is unclear, ask for an explanation before you confirm the booking.